Frequently Asked Questions
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Your tickets will be downloaded as a PDF file.
They are not automatically sent to your printer. Tickets must be downloaded prior to 4:00pm on the Thursday prior to the match. Tickets must also be printed and taken to the match as this is your entry to the game.
I clicked on the “Print” button for my ticket, but nothing happens.
Please check the top of the page as a header may have popped up saying “Internet Explorer blocked this site from downloading files to your computer”, you need to right-click message and select “Download File”, then save the PDF file.
I’m unable to log into the account with the ID and password provided?
The account ID and password are case-sensitive and must be typed, not copy/pasted in order to proceed with your ticket redemption.
I forgot my password.
Please click on the “Forgot Your Password?” link on the login page below the login fields to generate a temporary password and have it sent to your email address.
My password says “Personal PIN”.
This indicates that your password has previously been adjusted. For security purposes, Ticketmaster cannot email passwords that have been changed by the user. Please click on the “Forgot Your Password?” link on the login page below the login fields to generate a temporary password and have it sent to your email address. Contact the AFL Game Day help desk if your temporary password does not arrive within 15 minutes.
My online account has been locked, how can this be re-activated?
Please contact the AFL Game Day help desk for assistance with unlocking the account: email@example.com
My tickets were not attached to the confirmation email. Will the tickets be sent via email? Will the confirmation email allow me to enter the ground?
Your tickets will be downloaded as a PDF file and will not be sent via email. The confirmation email is a transaction record only, and this will NOT grant you entry to the ground.
If you completed the redemption process, however your tickets did not download, please click this https://oss.ticketmaster.com/aps/afladmin3/EN/account/login which will take you to the online account home page, log back into your account and from here your will be able to ‘manage your tickets’ following a similar procedure to download your PDF tickets straight from your account.
My computer indicates that the PDF file may contain a virus.
The PDF file that contains your tickets does not have a virus; this is a security precaution to ensure that you are aware that you are downloading a file from the Internet.
I want to print tickets to a match, but the match isn’t online?
The complimentary tickets must be printed BEFORE 4:00pm on the Thursday prior to the match you wish to attend.
How do I know if I am entitled to complimentary tickets?
Participants must have registered and paid online for NAB AFL Auskick prior to your states specified cut-off date to be eligible for complimentary tickets.
For confirmation of these dates please contact the AFL Game Day help desk for assistance: firstname.lastname@example.org
Where is the seating allocated for these tickets?
The complimentary tickets are General Admission tickets and seating is not reserved. You will need to find your own seating within the General Admission areas – seating is on a first-in best-dressed basis.
How do I purchase additional tickets so that family/friends can sit with us?
You will need additional General Admission tickets. Tickets can be purchased on the day of the game at the venue or in advance online or via phone. For pricing information at each venue, go to the following link:
MCG: Ticketek – 132 849
Etihad Matches: Ticketmaster – 136 100
ANZ Stadium: Ticketek – 132 849
SCG: Ticketek – 132 849
Spotless Stadium: Ticketmaster – 136 100
Gabba: Ticketmaster – 136 100
Startrack Oval: Ticketek – 132 849
Can General Admission tickets be purchased on match days?
Yes, subject to availability tickets can be purchased from any ticket window.
Which gates can I enter?
MCG the public gates are located at Gates 1, 3, 4 and 5.
Etihad Stadium enter through any gate
Gabba the public gates are located at Gates 2,7,9
ANZ Stadium enter through gate O
SCG the public gates are B, C, D and E
Spotless Stadium the public gates are located at Gates D or A
Startrack Oval the public gates are Main Gate and East Gate
I had already printed the tickets for a match, but it turned out we were unable to attend, therefore are we able to swap these?
If your complimentary offer includes an alternate match, and you have NOT attended the match, you will still be eligible to print tickets for your alternate match.
Do I need to register these tickets before I attend?
No, these are active tickets. All you need to do is print your PDF tickets and bring these physical tickets to the ground for entry.
How old is a junior?
Children aged 6-14 as at 1 January 2015 are eligible to utilise a junior ticket
Children aged 5 and under as at 1 January 2015 are entitled to enter the ground at no charge; however they must not occupy a seat
Can I use an adult ticket for a junior?
Yes, you can use an adult ticket for a junior.
Can these tickets be upgraded to reserve seating?
The complimentary tickets are unable to be upgraded to reserved seating for any match throughout the season.
What happens if the match is fully ticketed/reserved seating only?
You will be notified via email in the unlikely event that a match is a sell-out. We will attempt to notify you via email as soon as it is confirmed. The complimentary tickets need to be cancelled and we also will have updates posted on our website.
Can I print two tickets to one match and two tickets for another match?
Yes, you are able to print two tickets for one match and then two tickets for another that has been offered to you. You may utilise your four complimentary tickets in any variation you wish.
I have more than one child registered for Auskick.
Each child is provided with a unique account ID and password. You will be able to access each child’s tickets via their own email. If you have not received an email for a child, please email your state representative.
I have been offered complimentary tickets for one of my children, but not the other(s). Are they also entitled?
Please email the AFL Game Day help desk. Once we establish whether or not the other junior(s) registered before the cut-off date, we will be able to organise the complimentary tickets.
I have lost my tickets, can these be re-issued?
Please click this https://oss.ticketmaster.com/aps/afladmin3/EN/account/login which will take you to the online account home page, log back into your account and from here your will be able to ‘manage your tickets’ following a similar procedure to download your PDF tickets straight from your account.
For any further queries please email the AFL Game Day help desk – email@example.com