Frequently Asked Questions
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How do I obtain Game Day Live tickets.
To be eligible for the complimentary ticket offer you need to have registered and paid online through the NAB AFL Auskick Website www.aflauskick.com.au. If you have done so, you will be contacted by AFL Game Day around mid-May with details on how you can claim your tickets.
You will receive two adult tickets and two children’s tickets for each participant you register. Please note that although we will endeavour to offer tickets for a game involving the child’s team of support, this cannot be guaranteed.
Your tickets will be downloaded as a PDF file.
They are not automatically sent to your printer. Tickets must be downloaded prior to 4:00pm on the Thursday prior to the match. Tickets must also be printed and taken to the match as this is your entry to the game.
I clicked on the “Print” button for my ticket, but nothing happens.
Please check the top of the page as a header may have popped up saying “Internet Explorer blocked this site from downloading files to your computer”, you need to right-click message and select “Download File”, then save the PDF file.
I’m unable to log into the account with the ID and password provided?
The account ID and password are case-sensitive and must be typed, not copy/pasted in order to proceed with your ticket redemption.
I forgot my password.
Please click on the “Forgot Your Password?” link on the login page below the login fields to generate a temporary password and have it sent to your email address.
My password says “Personal PIN”.
This indicates that your password has previously been adjusted. For security purposes, Ticketmaster cannot email passwords that have been changed by the user. Please click on the “Forgot Your Password?” link on the login page below the login fields to generate a temporary password and have it sent to your email address. Contact the AFL Game Day help desk if your temporary password does not arrive within 15 minutes.
My online account has been locked, how can this be re-activated?
Please contact the AFL Game Day help desk for assistance with unlocking the account: firstname.lastname@example.org
My tickets were not attached to the confirmation email. Will the tickets be sent via email? Will the confirmation email allow me to enter the ground?
Your tickets will be downloaded as a PDF file and will not be sent via email. The confirmation email is a transaction record only, and this will NOT grant you entry to the ground.
If you completed the redemption process, however your tickets did not download, please click this https://oss.ticketmaster.com/aps/afladmin3/EN/account/login which will take you to the online account home page, log back into your account and from here your will be able to ‘manage your tickets’ following a similar procedure to download your PDF tickets straight from your account.
My computer indicates that the PDF file may contain a virus.
The PDF file that contains your tickets does not have a virus; this is a security precaution to ensure that you are aware that you are downloading a file from the Internet.
I want to print tickets to a match, but the match isn’t online?
The complimentary tickets must be printed BEFORE 4:00pm on the Thursday prior to the match you wish to attend.
How do I know if I am entitled to complimentary tickets?
Participants must have registered and paid online for NAB AFL Auskick prior to your states specified cut-off date to be eligible for complimentary tickets.
For confirmation of these dates please contact the AFL Game Day help desk for assistance: email@example.com
Where is the seating allocated for these tickets?
The complimentary tickets are General Admission tickets and seating is not reserved. You will need to find your own seating within the General Admission areas – seating is on a first-in best-dressed basis.
How do I purchase additional tickets so that family/friends can sit with us?
You will need additional General Admission tickets. Tickets can be purchased on the day of the game at the venue or in advance online or via phone. For pricing information at each venue, go to the following link:
MCG: Ticketek – 132 849
Etihad Matches: Ticketmaster – 136 100
ANZ Stadium: Ticketek – 132 849
SCG: Ticketek – 132 849
Spotless Stadium: Ticketmaster – 136 100
Gabba: Ticketmaster – 136 100
Startrack Oval: Ticketek – 132 849
Can General Admission tickets be purchased on match days?
Yes, subject to availability tickets can be purchased from any ticket window.
Which gates can I enter?
MCG the public gates are located at Gates 1, 3, 4 and 5.
Etihad Stadium enter through any gate
Gabba the public gates are located at Gates 2,7,9
ANZ Stadium enter through gate O
SCG the public gates are B, C, D and E
Spotless Stadium the public gates are located at Gates D or A
Startrack Oval the public gates are Main Gate and East Gate
I had already printed the tickets for a match, but it turned out we were unable to attend, therefore are we able to swap these?
If your complimentary offer includes an alternate match, and you have NOT attended the match, you will still be eligible to print tickets for your alternate match.
Do I need to register these tickets before I attend?
No, these are active tickets. All you need to do is print your PDF tickets and bring these physical tickets to the ground for entry.
How old is a junior?
Children aged 6-14 as at 1 January 2015 are eligible to utilise a junior ticket
Children aged 5 and under as at 1 January 2015 are entitled to enter the ground at no charge; however they must not occupy a seat
Can I use an adult ticket for a junior?
Yes, you can use an adult ticket for a junior.
Can these tickets be upgraded to reserve seating?
The complimentary tickets are unable to be upgraded to reserved seating for any match throughout the season.
What happens if the match is fully ticketed/reserved seating only?
You will be notified via email in the unlikely event that a match is a sell-out. We will attempt to notify you via email as soon as it is confirmed. The complimentary tickets need to be cancelled and we also will have updates posted on our website.
Can I print two tickets to one match and two tickets for another match?
Yes, you are able to print two tickets for one match and then two tickets for another that has been offered to you. You may utilise your four complimentary tickets in any variation you wish.
I have more than one child registered for Auskick.
Each child is provided with a unique account ID and password. You will be able to access each child’s tickets via their own email. If you have not received an email for a child, please email your state representative.
I have been offered complimentary tickets for one of my children, but not the other(s). Are they also entitled?
Please email the AFL Game Day help desk. Once we establish whether or not the other junior(s) registered before the cut-off date, we will be able to organise the complimentary tickets.
I have lost my tickets, can these be re-issued?
Please click this https://oss.ticketmaster.com/aps/afladmin3/EN/account/login which will take you to the online account home page, log back into your account and from here your will be able to ‘manage your tickets’ following a similar procedure to download your PDF tickets straight from your account.
For any further queries please email the AFL Game Day help desk – firstname.lastname@example.org
The cost of the program can differ from state to state and centre to centre. The price for a Community based NAB AFL Auskick centre will range between $85-$100. Please contact the centre coordinator listed via the centre locator to obtain the price for the centre you are interested in. After-school NAB AFL Auskick programs are $65.
If you visit the NAB AFL Auskick website www.aflauskick.com.au and click on the register button it will take you to the centre locator. From here you will be able to enter your postcode to view a list of the closest centres operating in your area with all of the relevant contact details and start times. If you know the name of the centre you are looking for you can also type in the name of the centre.
If the starting date is not listed on the centre locator it is in the process of being organised at a local level.
Please contact the centre coordinator or regional manager listed on the centre locator for up to date information.
NAB AFL Auskick centres will run anywhere between 6- 14 weeks depending on the centre and program offered. Please check with your centre to confirm their finish date.
An example of what you can expect at a typical Auskick session includes:
– Warm up games/activities
– Skills i.e. Kicking, marking, handballing, bouncing
– Grid/modified game
– Encouragement awards, drinks and departure
The NAB AFL Auskick program is for primary school aged children 5 to 12.
(Children must turn 5 in the calendar year to participate)
There is really no set uniform for Auskick sessions, just general sports clothing and either runners for football boots will be fine. Many kids also like to wear their favourite team’s colours and jumpers.
Each centre has a NAB AFL Auskick coordinator who runs the administration side of each centre. Each age group will have a main coach and helper coaches. All parents are encouraged to get involved in NAB AFL Auskick and no experience is necessary.
Sessions will vary on their length depending on your centre. Community NAB AFL Auskick centres will run for 60-90 minutes in duration.
NO CASH is taken by any NAB AFL Auskick centre. All payments for NAB AFL Auskick are made online at the time of registration. You can visit www.aflauskick.com.au and pay via credit/debit card. Packs will only be sent out once online payment and registration is complete.
NAB AFL Auskick centre’s will start their 2017 programs generally in April and finish between July and August the start and end dates will vary a little between centres. You can certainly still register and go along to the next available session.
If you go to the NAB AFL Auskick website (www.aflauskick.com.au) you will be able to use the centre locator function to view your closest centre. These centres will have a list of contact details to help provide further information.
Please visit the www.aflauskick.com.au website and click on the register button. You can click on the “forgot my password” and a link will be emailed to you to help reset your password and then to complete the registration process.
Please email NAB.Auskick@afl.com.au with your child’s name, address and the centre they are registered at and your old email address and the new email address you would like entered.
Please visit the www.aflauskick.com.au website and click on the register button. Click Re-register and then you will have the opportunity to click “forgotten your NAB AFL Auskick number and/or password” this will allow for an email to be sent through to you with new details to allow you to complete the registration process.
Please email NAB.Auskick@afl.com.au with your child’s name, address and the centre they are registered at and your old email address and the new email address you went like entered.
If the registration form isn’t proceeding to the next page, often one of the questions hasn’t been correctly answered. Any unanswered fields should have red text above it outlining that the question hasn’t been answered.
Once all fields have been completed you will be able to proceed to the next page.
Yes, at the start of the registration process it will ask you to select the number of children you are registering. Simply select multiple children which will allow you to pay for all at once.
All schools should be on the list. Please ensure that the correct full name is entered including any apostrophes. If your school isn’t included on the list you will be able to select the “can’t find my school” option which will allow you to proceed. It would be helpful if you can’t find your school if you can email us the school name and address so we can add it to the system. NAB.Auskick@afl.com.au
All schools should be on the list. Please ensure that the correct full name is entered including any apostrophes. If your school isn’t included on the list you will be able to select the “can’t find my school” option which will allow you to proceed.
The system does not have kindergartens listed individually, please type in All Kindergartens and then Find, this will add Kindergarten as the school option for your child.
Unfortunately, no. You cannot change the type of pack you are getting. We have to stay within the allocated pack types.
For those participants who register from January to late February your packs will be delivered to your home address in early March, prior to the Auskick season starting in April.
If you register from late February onwards, your pack will be delivered to your home address within 21 days of registering and paying.
Unfortunately no. Our production process is automated and the order information travels with the registration as it is being created. Please make sure you enter your postal address when completing your NAB AFL Auskick registration.
Please send through your participant’s full name, date of birth and Auskick centre to NAB.Auskick@afl.com.au and we will follow it up and get back to you.
We recommend you contact your local NAB AFL Auskick centre to see if they can specifically cater for your child’s needs. There are a number of AAA side by side groups established at a number of Auskick centres. For further assistance please contact NAB.Auskick@afl.com.au or check out the centres on this link http://www.aflvic.com.au/auskick/access-abilities-auskick/
AAA (all Abilities Access) Auskcik falls into 2 categories. There may be an AFL NAB Auskick centre that is purely for AAA participants. It is best to contact the centre coordinator to enquire if this centre is suited for your child. There are AAA side by side groups that run inconjunction with a mainstream NAB AFL Auskick centre. This allows the opproutnity for participants to participate in thier own group or have an option to participate in their grade level at any time when they feel comfortable to do so.
There are some all Girl’s NAB AFL Auskick centres available throughout the state. A number of centres also run an All Girl’s group side by side. Girls are able to participate in this group and at any time join their age appropriate group.
The Auskick registration fee is a one off payment for the season and it cannot be rolled over from one season to another. The start and end dates of the program will vary a little depending on the centre you choose.
Auskick participants are seated on Level 3 in Aisle 20. The participants have reserved seating but the seating in nearby aisles may be accessible to the general public if it has not been pre-sold.
If you purchase a General Admission ticket you might be able to sit in the aisle next to the Auskick participants, provided this area has not been pre-sold.
Tickets for matches at Etihad Stadium can be purchased either at the gate or pre-purchased through Ticketmaster (www.ticketmaster.com.au or 136 100).
Check with your coordinator who will have received ionformation from the NAB AFL Auskick Half time volunteers.
The Auskick participants are generally seated in the AFL Member’s section in M27 at the MCG, which is the last aisle in the AFL Member’s Reserve on the lower level at the city end. This area is not accessible to the general public. Parents and family have the opportunity to purchase additional tickets in the aisle nearby. There is a limited supply of these tickets, so families need to purchase these a.s.a.p. The next nearest seating is the General Admission area of the Ponsford Stand. Once you purchase a General Admission ticket you might be able to sit in the aisle next to the Auskick participants which will be in the Ponsford Stand, provided this area has not been pre-sold. Tickets for matches at the MCG can be purchased either at the gate or pre-purchased through Ticketek (www.ticketek.com.au or 132 849).
Check with your coordinator who will have received information from the NAB AFL Auskick Half time volunteers
Unfortunately, not all Auskickers are able to participate in half time matches every year. Firstly, to be eligible, kids must be in grades 2, 3, 4, 5 or 6. They must be registered and paid for the current year of Auskick. AFL Victoria allocates a certain number of games to regions based on the percentage of auskickers the region has in the state. Centres chosen to participate are picked by the region. Participants will then be chosen at the discretion of the Auskick centre.
Please note that roughly only 10,000 Auskickers are given the opportunity to participate out of the 50,000 Auskickers in the state so playing at half time is a privledge to those who get the opportunity. Any questions relating to allocations should be directed to your regional staff member.
You should have been contacted approximately a week prior to your game with all relevant information. Please ensure you check your emails (including junk mail) to see if it has been received. If you have not received the information by Tuesday the week before your game then please contact your Regional Football Manager.
Each NAB AFL Auskicker gets one ticket for themselves and one for an accompanying adult if they are playing in a Grid Game. They get one ticket for themselves and two for an accompanying adult if they are playing in an Auskick Rules match.
Centre Coordinators in Victoria will be sent an expression of interest to participate in finals games through their Regional staff member. It should be noted that during finals Auskick participants receive a complimentary ticket but parents must purchase their own in the price category of allocated seats. Centres put in an expression of interest to participate and these opportunities will be spread throughout Victoria. No centre is guaranteed an opportunity.
NAB, the NAB AFL Auskick program’s major sponsor, select an NAB AFL Auskicker of the Week for 22 weeks across the season.
NAB contact the winners each week directly and it is these winners who go on to participate on Grand Final day and present the medals to the players.
The opportunity to register for the competition is open to all participants in the program and with over 175,000 participants across the country a large number register for the opportunity so with only 22 participants lucky enough to be selected it is as you can imagine a very popular competition. NAB make contact directly with winners a week or two out from when they are announced on Friday nights during the Channel 7 telecast.
The Auskick half time games are not filmed, the snap shots that are shown on TV are owned by the station that is showing the game (Channel 7 or Fox Footy). The best thing to do to obtain a copy would be to get in contact with the TV station that showed the game
We do not have a contact for anyone at Channel 7 in regards to obtaining this footage.
The main sponsor for the Auskick program is NAB, along with a network of other sponsors. Applications for sponsorship would need to go through AFL Head Office.